This Privacy Policy explains how Melbourne Roof Cleaning Pros (“we”, “us”, or “our”), operated by Web and Glow Pty Ltd (ABN 53641999626), collects, uses, stores, and discloses your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

IMPORTANT NOTICE - Our Role as a Connection Service

Web and Glow Pty Ltd operates as a lead generation and connection service. We collect your information to connect you with independent third-party service providers who will perform the requested services. By providing your information, you explicitly consent to us sharing your details with these service providers.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you submit an enquiry through our website, you are explicitly requesting that we share your information with third-party service providers. We collect personal information that you voluntarily provide when you:

Submit an enquiry through our website contact form
Request a quote for services
Contact us via phone or email
Subscribe to our newsletter (if applicable)

The types of personal information we collect and share with service providers include:

Full name
Email address
Phone number
Residential or business address
Service requirements and preferences
Property details relevant to the service request
Preferred contact times
Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

IP address
Browser type and version
Operating system
Date and time of visit
Pages viewed and time spent on pages
Referring website addresses

1.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve website functionality
Provide relevant content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 Primary Purpose - Connection Service

Our primary purpose for collecting your information is to facilitate connections with service providers:

To share your details with qualified third-party service providers in your area who can fulfill your service request
To match your service needs with appropriate contractors in our network
To enable service providers to contact you directly about your enquiry
To facilitate the service booking and delivery process between you and the service provider

2.2 Secondary Purposes

To operate and improve our lead generation and connection service
To maintain our network of quality service providers
To send you updates about your service request status
To respond to any queries about our connection service
To send marketing communications (with your consent)
To comply with legal obligations and regulatory requirements
To protect our rights and business interests

3. Legal Basis for Processing

We collect and use your personal information based on:

Consent: When you voluntarily provide information through our forms, you consent to us sharing it with service providers
Legitimate Interests: To operate our connection service and facilitate matches between customers and service providers
Contract: To fulfill our role as an intermediary connecting you with service providers
Legal Obligations: To comply with Australian laws and regulations

4. How We Store and Protect Your Information

4.1 Data Security

We implement appropriate technical and organisational security measures to protect your personal information while it is in our possession, including protection against:

Unauthorised access or disclosure
Misuse, loss, or alteration
Unlawful destruction

These measures include:

Secure SSL encryption for data transmission
Regular security assessments
Access controls and authentication procedures
Staff training on privacy and data protection

Important Note: Once we share your information with independent service providers as part of our connection service, those providers are responsible for the security of your information in their possession. We recommend you review their privacy and security practices directly.

4.2 Data Retention

We retain your personal information only for as long as necessary to:

Complete the connection service (passing your details to service providers)
Maintain records of our lead generation activities
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce agreements

Generally, we retain customer enquiry information for 7 years in accordance with Australian taxation and business record-keeping requirements. Service providers who receive your information will have their own retention policies.

5. Disclosure of Your Information

5.1 Third-Party Service Providers

As a connection service, sharing your information with service providers is fundamental to our business model. When you submit an enquiry, we will:

Share your contact details and service requirements with one or more independent service providers in our network who operate in your area
Provide service providers with all information necessary to assess and fulfill your service request
These service providers are independent businesses, not our employees or agents

By submitting your information, you explicitly consent to this disclosure. Service providers who receive your information:

Will contact you directly to discuss your requirements
May provide quotes and arrange service delivery
Are responsible for their own privacy practices once they receive your information
Should provide you with their own privacy policy if requested

5.2 Other Service Providers

We may also share your information with third parties who support our connection service operations:

Netlify: For website hosting and form processing
Email service providers: For sending service-related communications
Analytics providers: To understand website usage and improve our services
Cloud storage providers: For secure data storage
Payment processors: For processing any fees related to our connection service (if applicable)

5.3 Legal Requirements

We may disclose your personal information when required by law, including:

To comply with legal obligations or court orders
To respond to lawful requests from government authorities
To protect our rights, privacy, safety, or property
To prevent fraud or other illegal activity

5.4 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent. However, the service providers we connect you with may market their services to you directly based on the information you provided for your service request.

6. International Data Transfers

Some of our third-party service providers may be located outside of Australia. When we transfer your information overseas, we take reasonable steps to ensure that the recipient is subject to privacy laws or binding contractual obligations that provide similar protection to the Australian Privacy Principles.

Countries where your data may be processed include:

United States (for website hosting and analytics)
European Union (for certain service providers)

7. Your Rights and Choices

Under Australian privacy law, you have the following rights:

7.1 Access and Correction

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information in our records
Request information about which service providers we have shared your details with
Request a copy of your personal information in a structured format

Note: We can only provide information about data we hold. For information held by service providers after we’ve made the connection, you’ll need to contact them directly.

7.2 Opt-Out Rights

You may opt-out of:

Having your information shared with additional service providers (though this may prevent us from fulfilling your service request)
Marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly
Cookies and tracking technologies through your browser settings

Important: If you have already been connected with a service provider, you’ll need to contact them directly to opt-out of their communications or request deletion of your information from their systems.

7.3 Complaints

If you have concerns about how we handle your personal information, you may:

Contact us directly using the details below
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

7.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 11. We may need to verify your identity before processing your request.

8. Direct Marketing

With your consent, we may use your personal information to send you marketing communications about our services, special offers, and updates. You can opt-out of marketing communications at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly
Updating your communication preferences

Even if you opt-out of marketing communications, we may still send you service-related notifications that are necessary for your account.

9. Children’s Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will:

Update the “Last Updated” date at the top of this policy
Notify you via email or prominent notice on our website (for significant changes)
Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Melbourne Roof Cleaning Pros
Operated by Web and Glow Pty Ltd (ABN 53641999626)

Email: info@melbourneroofcleaningpros.com.au

Privacy Officer:
If you need to contact our Privacy Officer directly, please email us at info@melbourneroofcleaningpros.com.au with “Privacy Officer” in the subject line.

12. Additional Information for Australian Residents

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information about your privacy rights in Australia, visit:

Office of the Australian Information Commissioner: www.oaic.gov.au
Australian Privacy Principles: www.oaic.gov.au/privacy/australian-privacy-principles

This privacy policy is effective as of the date stated at the top of this page and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

Privacy Policy