Web and Glow Pty Ltd (ABN 53 641 999 626) owns and manages the Melbourne Roof Cleaning Pros website, and values your privacy. This privacy policy sets out how we handle your personal information and covers our website. We do our best to comply with the Australian privacy legislation.

We may collect, hold, use and disclose personal information for the purpose of improving our reviews or assessing market preferences. We provide home services.

As we update this policy periodically, the updates will apply from the date the new version is uploaded to our website. We have included a ‘last updated’ date at the top of our policy to help you keep track of any changes. You should regularly check here for any recent changes that are relevant to you and displayed on our website each time you use our website.

Our contact details:

Business: Melbourne Roof Cleaning Pros

Contact Us: info@melbourneroofcleaningpros.com.au

When you see the words, ‘us’, ‘ours’, ‘we’, or ‘Melbourne Roof Cleaning Pros’, these refer to the Melbourne Roof Cleaning Pros ABN 53 641 999 626, operated by Web and Glow Pty Ltd of Queensland, Australia. You can contact us on the details provided. When we refer to ‘our website’, we mean this one as owned and operated by us. Our website can also include all forms of digital media and expression, such as social media pages, platforms, email communications, blogs, images or information published on our website.

Any references to ‘you,’ ‘user’ or ‘your,’ mean you, the user of our services or visitor to our website or related websites or platforms. Any reference to ‘you’ may also include your family members, or any other person included in the delivery of our services.

‘Personal information’ is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you. It has the meaning given to it in the Australian Privacy Act 1988 (Cth) (‘the Act’). It does not include information we hold or use about the business you are associated unless that information identifies you personally. Sensitive information is personal information requiring special protection and includes information about your finances (if you supply this to us). For the purposes of this policy, we are including sensitive information within personal information.

1. Staying Anonymous

You can browse our website anonymously or choose to identify yourself to us. When you identify yourself to us, such as when you email or call us, we will collect your personal information. We also collect your personal information when you complete our online form to contact us, by emailing us or calling us directly. We may pass your information to our contractors who offer the services that you are seeking.

2. Collecting Personal Information

We collect and use your personal information on the terms and conditions set out in our website. When you communicate with us in any way, you grant us permission to collect and use your personal information. If you have any concerns regarding your consent to our use of personal information, please contact us. We also collect personal information about you is when you give it to us, for example:

when you contact us by phone or email or through our social media platforms
when you submit information to our website by filling in the contact form or emailing information to us about your requirements
when you ask for access to information we hold about you

You agree that we may keep your personal information for as long as it is required for the purpose it was collected or for an additional amount of time if we are required to do so under applicable laws.

3. Collecting Sensitive Information

Sensitive personal information is defined as including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal history.

We may inadvertently collect sensitive personal information about you if you provide it to us by phone, or online through our website or our various social media platforms. If we unintentionally receive information about you that is sensitive or personal information, we will only store it or otherwise use it in such a way that is required to deliver our services.

We encourage you to review and agree to the privacy policies of any social media platform before deciding whether they are suitable for your use. Please be aware that when you interact with us through these platforms, we may collect your personal information. This information will be used solely to facilitate communication with you and the public, or to promote our services.

We may provide links to other websites or use social media platforms, such as Facebook, Instagram, YouTube, X/Twitter, TikTok or any others to promote our services.

It is important to note that these social media platforms manage your personal information independently and for their own purposes. If you prefer not to have your personal information processed by a social media platform, we recommend refraining from using these platforms and contacting the platform provider directly. Alternatively, you may reach out to us via phone or email and our details are provided in this privacy policy.

5. How We Use Cookies and Other Identifiers

Depending on your settings, your web browser may automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies. We use a range of tools provided by third parties, including search engine browsers and our website host, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

The information collected by these tools may include:

the IP address of a device you are using,
information about sites that IP address has come from,
the pages accessed on our site, and
the next site visited.

We use the information to help to track your use of our website. This helps to improve your user experience and the quality of our services. Additionally, we may also use that information to customise advertising about our services to suit you. To find out how to opt out of tailored advertising please check the options available at Network Advertising Initiative.

6. Security and Overseas Recipients

We take your privacy and security seriously and may use a combination of trustworthy password protections and two factor authentication, for our online systems.

We may rely on other third-party providers such as document management systems, text messaging services, email services and alike that may be located overseas or may have storage or processing facilities located overseas. We aim to use only reliable providers who are able to store the information you have provided to us securely. We aim to use providers who are located in Australia, wherever possible.

We may sell or share your personal information for a fee to our clients, located only in Australia.

Your information may be accessed in a country outside of Australia without any protective laws surrounding privacy and personal information use. When you use our services, you agree to any incidental transfer of your data overseas.

7. Disclosure

We will disclose your personal information when legally compelled to do so, in cooperation with the police, or under subpoena, or in compliance with Australian privacy laws.

We may share your personal information with our advisors for the purpose of obtaining their advice about our business (for example our accountant), with our service providers for the purpose of their delivery of services (for example IT consultants) and with our payment platform if we need to provide details about payment transactions.

8. Accessing and Correcting Your Personal Information

You may make a written request to amend or correct any information we hold about you. If we do not agree with your requested change, we will keep a copy of your request along with our information. If you contact us in writing to make a personal information request, we will need to sufficiently identify you before we can provide you with details of any information, we hold about you.

9. Problems?

If you have any concerns about our use of your personal or sensitive information, please contact us in writing, using the details provided, and let us know your concerns. We will respond to you within 30 days.

After you have first contacted us, if you are still not happy with how we manage your concerns, you can contact the Office of the Australian Information Commissioner.

Privacy Policy